Webex Contact Center - User

Summary:

Quick links for Webex Contact Users

Loggin In

• Browser requirements - https://help.webex.com/en-us/article/besrkt/System-requirements-for-Webex-Contact-Center
• Agent Desktop Installation - https://help.webex.com/en-us/article/dh2smw/Install-Webex-Contact-Center-Agent-Desktop
• Uninstall Agent Desktop - https://help.webex.com/en-us/article/n59pqf2/Uninstall-Webex-Contact-Center-Agent-Desktop
• Sign in into Webex Contact Center - https://help.webex.com/en-us/article/n6lmci8/Sign-in-to-Webex-Contact-Center-Desktop

User Guides

• Webex Contact Center Agent Desktop User Guide - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide.html
• Agent States - https://help.webex.com/en-us/article/nvg4gu6/Understand-agent-states-for-Webex-Contact-Center
• Keyboard Shortcuts - https://help.webex.com/en-us/article/px2t13/Keyboard-shortcuts-for-Webex-Contact-Center-Desktop
• Format Messages - https://help.webex.com/en-us/article/n20bpe9/Format-messages-in-Webex-Contact-Center-Desktop
• Using the Webex App in Webex Contact Center - https://help.webex.com/en-us/article/n444dol/Use-Webex-App-in-Webex-Contact-Center
• Make an outbound call - https://help.webex.com/en-us/article/nvxpcaf/Make-an-outdial-call-in-Webex-Contact-Center-Desktop