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CallTower Solutions Center

Connect (User Portal)- S4B/Cisco: User Password Change

GOAL:

Provide instruction on how to update your password via the Connect User Portal.

RESOLUTION/STEPS:

You can reset or update your password through the Change Password card. Password must be at least 8 characters, no more than 16 characters, and must include at least one upper case letter, one lower case letter, one numeric digit, and Password must contain a special character.

To Change your Password:

  1. Navigate to https://connect.calltower.com/user

  2. Enter the user name and password

  3. Select the user clipboard_ec708098501e745d8bf98e473b8021c0a.pngicon in the top left of the screen. 

  4. Select "Password"

  5. A new window will open. Type in the the new password. See the password guidelines below. 
     

  6. Type the same password into the Confirm Password box. The text box is underlined in red until the passwords match.

  7. Click on the Save button.clipboard_e72d7dee789e2dbb9bf13ad7a83d5efd6.png

clipboard_e2d5f7b96a998888439da3384144dc558.png

 

ADDITIONAL INFORMATION:

Password Guidelines
-Password can not contain selected user first name or last name

-Password can not contain three sequential characters

-Password can not contain three identical characters

-Must contain at least one special character

-Must Be no less than 8 and no more than 16 characters

-Must include at least one upper case letter

-Must include at least one lower case letter

-Must include at least one numeric digit.