Skip to main content
CallTower Solutions Center

Cisco Hunt Groups - Call Algorithms

A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined group (hunt group) of extensions numbers. The call can be broadcast or rotated through the pool of lines until a free line is found and the caller is connected. There are four ways a call can be distributed amongst the phones in a hunt group.

   • Top Down-If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.
     
   • Circular-If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the (n+1)th member of a route group, where the nth member is the next sequential member in the list who is either idle or busy but not "down." If the nth member is the last member of a route group, Cisco Unified CM distributes a call starting from the top of the route group.
     
   • Longest Idle Time-If you choose this distribution algorithm, Cisco Unified CM only distributes a call to idle members, starting from the longest idle member to the least idle member of a line group.
     
   • Broadcast-If you choose this distribution algorithm, Cisco Unified CM distributes a call to all idle or available members of a line group simultaneously. See the Note in the description of the Selected DN/Route Partition field for additional limitations in using the Broadcast distribution algorithm.

 

Hunt numbers can be set to divert to a voicemail box on no answer, just as a normal extension number can be.

For more complex setups consider an auto attendant instead or a combination of both.

 

 

 

 

  • Was this article helpful?