Troubleshooting Roll-over Lines:
- Mainly when troubleshooting roll-over lines the max and busy triggers should be set to 2 and 1. This will allow the call to roll over if the line is busy on the next call that comes in. See the Screenshot below:
Other than that, all to troubleshoot is to make sure the phone is registered.
***NOTE: Line 1 can have a max and busy trigger of 2 and 1 as well. Just depends on how you want your calls to be handled on that line, and how many.