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CallTower Solutions Center

Troubleshooting Rollover Lines

Troubleshooting Roll-over Lines:

  • Mainly when troubleshooting roll-over lines the max and busy triggers should be set to 2 and 1. This will allow the call to roll over if the line is busy on the next call that comes in.  See the Screenshot below:

Other than that, all to troubleshoot is to make sure the phone is registered.

***NOTE: Line 1 can have a max and busy trigger of 2 and 1 as well.  Just depends on how you want your calls to be handled on that line, and how many.

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