To enable mobility extension,
1. Ensure that the phone is built as a Common Area phone. Refer to the document "Create A Common Area Phone".
2. Find the phone by searching for the MAC address, using the search field or by scrolling and clicking once on the desired phone.
3. Select Update-
4. There is a drop down list which is called New Template. The template with 2 lines must be chosen to enable mobility extension.
**Set the template to 2 line and then click save.
5. Select Manage Phone -> Phone Services
6. "Extension Mobility" will be under "Available Services". It needs to be clicked and dragged over to "Current Services" to enable.