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CallTower Solutions Center

Create A Common Area Phone

This Article will walk you through the two process for creating a Common Area Phone in the Admin Portal.

What is a Common Area Phone?

A Common Area Phone is a phone created without a specific user in mind. These phones will typically be in the lobby, hallway, break room, or any other "common area" where a phone may be required but a designated user will not be available. 

Please note that a common area phone is not going to be able to receive voicemail.

 

Method 1: Adding a New Common Area Phone

1. Log in to the Admin Portal.
2. Navigate to the phones tab " clipboard_e6735da91d31b7aa4aec72af4c05eebdf.png" and select  clipboard_e7d31363accba3de5ed98ad330b62b0af.png Add at the top of the screen.


3. Select Common Area Phone under "Device Purpose" depending the intended use of the phone.
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3. Fill in the fields below.

Device Type: 

Device Model:

Device Template:

Location:

MAC Address:

Internal Caller ID:

Description:

911 DID:

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4. Save clipboard_edd7f88f2ad28d9402287a193caeb3d3d.png
 

Method 2: Changing an existing available phone to Common Area. 

1. Go to the Phones tab and select an available phone. 
(Note: The "Description" column will identify whether or not a phone is available.) 
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2. Highlight the phone and click "Change to Common Area Phone" from the hamburger menu. 

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3. Fill out the "Change to Common Area Phone" template and click "Save".clipboard_edd7f88f2ad28d9402287a193caeb3d3d.png

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