Skip to main content
CallTower Solutions Center

Direct to Voicemail Troubleshooting

This article will walk users through the process of troubleshooting issues that may occur with a Direct to Voicemail (Voicemail Only) user.

Conditions necessary for using ‘Ring to Voicemail’ feature 

A. No phone assigned to user

B. User’s DN is not configured as a shared line on any other phones.

When you select this option, the translation pattern for the user is changed
 
Ring to Voicemail is not selected:
\+16055552234   2234:  Rings to phone
 
Ring to Voicemail is selected
\+16055552234  #2234  Rings to voicemail:  same as dialing #xxxx to call directly to a user's voicemail

Call Routing and Troubleshooting ‘Ring to Voicemail’.

A. Both conditions are not met and ‘Ring to Voicemail’ is set.

  1. 10 digit dial to user will go directly to voicemail
  2. Four digit dial will ring to DN on Device
  3. Message Waiting Indicator will not light to reflect new messages

A. Both conditions are met.

  1. All calls to the user’s DID will go directly to voicemail
  2. You will not be able to 4 digit dial the DN
  3. Direct dial to users DN: #XXXX.

    B. Both Conditions are met,  but ‘Ring to Voicemail’ is not set
  4.  Calls to user’s DID will fail
  5. Calls to users DN will fail
  6. #XXXX will route to user’s Voicemail.
  • Was this article helpful?