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Create and Change Voicemail Profiles in the Admin Portal

Instructions

Voicemail Profiles – Voicemail Services

The Voicemail Profiles page provides the administrator the ability to manage the users voicemail profiles, Find Me Follow Me settings, Remote Notification settings, and general voicemail settings and features.

Profiles allow the user to have multiple voicemail greeting and settings for Find Me Follow Me and Remote Notification, allowing the user different call treatments when callers reach their voicemail.  The Default profile is initially available for all users.  The default profile contains a generic electronic system greeting.

Administer Voicemail Profiles Steps:                                                                     

  1. Select the user to manage their Voicemail Properties
  2. Click on the down arrow on Voicemail Services and select Voicemail Profiles
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  3. The Voicemail Profile list screen will be
    presented. 
  4. Click the Add button
  5. Type in the name of the new profile
  6. Click the Save button
  7. Click the Cancel button if you want
    abandon the entry.

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Update the Voicemail Profile:

  1. Select the Profile from the drop down to change in the Voicemail Profiles screen.
  2. Click on the "Set Profile" link to set the profile.
     
  3. Update the information by clicking in the text box or picking an item in the drop down box.
    1. Operation DID - When a caller reaches the users voicemail they have the option to press 0 to be transferred to an operator.2018-05-29_13-47-45.jpg

    2. Voicemail Profile Follow-me Location(s). This gives a caller the option of pressing 1 when reaching the users voicemail at which time the system will attempt to locate the user at an alternate location. Users can specify what locations the system should attempt to forward the call to and in what order (i.e., first call the users Cell, and then call the users Home locations.) 

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3. Remote Notification

i. Voicemail Enabled

ii. Faxmail Enabled

iii.Email Enabled

iv. Urgent Message Only

v. Forward Message

vi. Notify locations Specify the locations and the order of the locations the system should forward messages to for the specified message types selected in the “Voicemail Profile Remote” section

4. Click the Save button to keep the changes

5. Click the Clear button to abandon the changes and clear the screen if needed.

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Example Video:

Voicemail Profiles