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CallTower Solutions Center

Submitting a Credit Request-On Demand

This article provides technicians with instructions on submitting a credit request for SoundConnect legacy accounts.

Details

Credit requests may be submitted for a number of reasons. Some of them are as follows: Unauthorized usage, Fraudulent Usage, Carrier Outages, etc.

The required information for submitting a credit request for any of these issues can be found below.

Unauthorized Usage

  1. Client ID, copy of conference report, carrier ticket #, and it is required that the passcodes associated with the account be changed prior to sending the credit request to tickets@sound-connect.com.

Fraudulent Usage

  1. Client ID, copy of conference report, carrier ticket # and it is required that the passcodes associated with the account be changed prior to sending the credit request to tickets@sound-connect.com. Alternatively, depending on the severity of the fraud, the account will need to be terminated and a new one provisioned.

Carrier Outages

  1. Client ID, copy of conference report, and carrier ticket #.

For anything not listed you can reach out to billing@sound-connect.com for assistance with required information for processing.

Examples

Example 1:

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Example 2:

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Considerations

Give some considerations such as system requirements or "gotchas" for this setting or control or programming syntax.

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