Cisco Webex Admin- How to Build a Workspace

1

Sign in to Control Hub, then go to Management > Devices > Add device.

You can also add a device to a new Workspace by going to Management > Workspaces > Add workspace.

2

Choose Shared usage, then click Next.

3

Choose New workspace, then click Next.

4

Enter a name for the workspace (such as the name of the physical room), select the room type, add the room capacity, and choose the location of the workspace. Click Next.

A workspace name can't be longer than 128 characters, and can't have %, #, <, >, /, \, and " characters.

5

Choose the kind of device you want to set up for the workspace:

• Cisco Desk Phone—If you choose this option, select the Cisco Desk Phone model from the Select device drop-down menu.
• Cisco phone, ATA, or 3rd party device—If you choose this option, choose Cisco Managed Devices from the Select device drop-down menu. Then select the Device type from the drop-down menu.

6

Choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click Next.

• By Activation Code—Choose this option if you want to generate an activation code that you can share with the device owner. The 16-digit activation code must be manually entered onto the device itself.

Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. If phone firmware needs to be updated, direct users to https://upgrade.cisco.com/MPP_upgrade.html.

• By MAC Address—Choose this option if you know the MAC address of the device. A phone's MAC address must be a unique entry. If you enter a MAC address for a phone that's already registered or you make a mistake when you enter the number, an error message appears.

For Webex Calling, you can only add one shared phone to a Workspace.

For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

7

Click the Calling service, and choose the subscription and license type that you want to assign to the workspace.

• Professional workspace
• Common area workspace

To find out more about the features that are available with the licenses, see Features available by license type for Webex Calling.

8

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

If you want to add additional devices to a professional workspace, you can do it in any one of the following ways:

• Go to Management > Devices > Add device > Shared usage > Existing workspace. From the drop-down, search and select the workspace.

A notification appears if you've already added the maximum number of devices to the workspace and you can't proceed further.

• Go to Management > Workspaces. Then, click under the Actions column of the respective workspace and click Add Device.

The Add Device option is disabled if you've already added the maximum number of devices to the workspace.

To modify or manage the devices assigned to the workspace, see Manage a device for a workspace section.