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CallTower Solutions Center

Cisco - Phone: 89XX Series Joining Calls

Goal:

If you need to join two active calls together, follow the steps below. (Line button > Conference button > Line button)

Case Disposition:

Case Record Type: Support Standard

Type: Problem

Product: Cisco

SubProduct: Hardware

Issue: 89/99xx

Sub Issue: Other

Other Issue: Joining Calls

Priority: Priority 4

Severity: Low

Department: Support

 

Resolution/Steps:

1. After receiving a second call while already on a call, press the Line button next to the incoming call to place caller 1 on hold and answer the second call.

cisco_8900_joincallsdisplay_503x358.png

2. While speaking to caller 2, press the Conference button.

Cisco_8900_ConferenceIcon.jpg

3. Press the Line button next to the call that is on hold, joining the two calls together into one conversation.

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