Step 1: Add the wav file to the IVR Audio Files
- Select IVR Audio Files and then select "choose" You can select one or more files
- Select "upload"
- note: YOu can also play and download the files
Step 2: Set the New Greeting (wav file) in the IVR Scripts Main Menu as the Audio Prompt
- Go to IVR Scripts in Connect.
- Select the IVR Script you wish to change the Audio Prompt.
- Select the Main Menu or Menu you wish to make the change.
- Select the "Audio" button
- Use the Drop down under "Audio Prompt" to make the change to the new wav audio file.
- Click "Save"