Cisco Connect Admin - QOS Information Collection

Any additional information below can be useful but not required.

Collect the following information:

1. Internet Connection type: (Managed circuit or customer provided)
2. Originating number:
3. Terminating number:
4. Session ID:
5. Date:
6. Time:
7. Time Zone:
8. Is this call inbound or outbound:
9. When did the Quality issues start:
10. What type of Quality issue is being reported:
    • Dropped call
    • Interference
    • Crosstalk
    • One way audio
    • Etc.
11. How many users are being impacted?
    • If not the entire site get a list of the users who are being impacted.
12. If the customer is BYOB have the customer perform a VOIP test using the following link: http://www.calltower.com/resources/tools/voip-test/