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Cisco Connect Admin - Find Dial Out Prefix

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This article will walk users through the process of using the Admin Portal to find the Dial Out Prefix for their organization.

Summary

To make an outbound call on a Cisco hard phone, you must use a prefix to dial out. However, if the account is on HCS, no prefix is needed.

How To Check the Prefix

Once logged into CallTower Connect (https://connect.calltower.com/), navigate the following in Connect: Menu/Administration/Corporate Administration/Cisco/Cisco Settings

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The below screen will populate and show the prefix for the account.

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The Dial-Out Prefix will have either an 8, 9, or None.

How To Dial-Out

On the Cisco hard phone, press the dial-out prefix, the number 1, and the number you are dialing. Below are some examples of the order to press on the phone.

Local / Non-Local Number:

9 + 1 + 2813308004 (Prefix of 9)

8 + 1 + 2813308004 (Prefix of 8)

2813308004 (No Prefix, HCS Customers Only)

International Number:

9 + 011 + Country Code + XXXXXXXXXX (Prefix of 9 / From the United State to out of country)

8 + 011 + Country Code + XXXXXXXXXX (Prefix of 8 / From the United State to out of country)

011 + XXXXXXXXXX (No Prefix, HCS Customers Only / From the United State to out of the country)

For more information about international dialing, refer to this Cisco – International Dialing article in UC Solutions.

Internal Number:

If dialing another employee within the company with a Cisco number, you may dial just their 4–7-digit extension on the phone to reach them.