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CallTower Solutions Center

ATA - Configure 190 and 191

Goal

This article will walk users through the process of configuring an ATA 190 before shipping the device to a client. While this is primarily a provisioning document the information can be shared with customers if necessary to assist in troubleshooting.

Resolution/Steps

1.  Add the ATA 190 or 191 to Connect

First, you will click on the CallTower Connect Menu at the top right side of the page in Connect. You then will select, "Phones."

Connect Menu Phones.PNG

Once you are on the "Phones" page you then will need to add the device by selecting the add button:  Add Phone Button.PNG

The "Add Phone" pop-up will appear and you will need to select the "Device Purpose" of the phone you are adding.

Device Purppose.PNG

Device Purpose Definitions:

User Phone - A phone that is going to be assigned to a specific user with a Voicemail box.

Common Area Phone - A phone that is not going to be assigned a user or Voicemail.  This is used to make and take calls like a hallway phone.

Available Inventory - Phone that will be added to CallTower Connect to be used for a later time.

 

You will now need to complete the following information:

For a Common Area Device:

Device Type - Cisco ATA
Device Model - Cisco ATA 190 (Or Cisco ATA 191)


Device Template - CTATA 190 (or CTATA 191)
MAC Address - put in the 12 character MAC Address of the device.
Location - Select the location of the device.
911 DID - Select the DID from the drop-down that will be assigned to this device.

ATA 190 Common Area.PNG

For a User Phone Device:

Device Type - Cisco ATA
Device Model - Cisco ATA 190 or Cisco ATA 191
Device Template - CTATA 190 or CTATA 191
MAC Address - put in the 12 character MAC Address of the device.
Location - Select the location of the device.
911 DID - Select the DID from the drop-down that will be assigned to this device.
Select User - Select the User that will be assigned this device.

ATA 190 User Phone.PNG

Once completed hit the save button: Save Button.PNG

 

 

2. Change the TFTP to point to the correct Cluster.

 

Below are the instructions on how to access the IVR:
   -Accessing the IVR and Configuring Your Phone Setting

  • Connect an Analog line to port "Phone 1" on the back of the ATA.
  • The ATA will also need to have an RJ 45 Ethernet connection to the "Network" Port.
  • When you wish to access the IVR you will go off-hook on the phone connected to Line 1 on the ATA and press ****.  The default password is “cisco” (24726).

ATA 190 Ports.PNG

 

Action

IVR Code

Navigating Notes

Show IP address

110

 

Configure IP address

111

Available in static IP mode only

Show subnet mask

120

 

Configure subnet mask

121

Available in static IP mode only

Show default gateway

130

 

Configure default gateway

131

Available in static IP mode only

Show TFTP Server address

220

 

Configure the TFTP server address

221

 

Show LAN mode

100

Value 0 for DHCP and 1 for static IP

Configure LAN mode

101

Value 0 for DHCP and 1 for static IP

Show VLAN

230

 

Configure VLAN

231

To disable VLAN – Set VLAN id to 4095

To enable VLAN – Set VLAN id to 4094

Factory Reset

73738

 

 

  • Once you are in the IVR of the ATA you will select 221 for “Configure TFTP server Address” and then enter the value and follow the instructions from the IVR.
    • If you do not know the TFTP server Address please contact CallTower Support at support@calltower.com or call 800-347-5444.

3.  Verify you have a dial tone and can make outbound calls and take inbound calls

  • Take the handset off-hook and make sure there is a dial tone.  Then make an inbound and outbound call.  You may have to dial out using their dial-out prefix, “81” or “91”.

 

Additional Information

  • The customer will need to have either a CallTower T1 or an ASA.
  • This device will not work on the remote server.
  • Setup will require access to a standard analog phone. 

 

Common Issues/Related Articles

Cisco - Hardware - Phone Support Policy

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