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CallTower Solutions Center

Cisco - Voicemail Setup - 89XX Series

Goal

The purpose of this article is to walk users through the process of changing their password, greeting, and name tag using a Cisco 89xx phone. 

 

Resolution/Steps

 

Changing Your Password:

1. Press the Messages button on your phone. (with the envelope icon)

2. Enter your default password of “9999” when prompted.

3. After the system retrieves new messages and then states, “Now what,” either say “Change Password” or enter 31 on the keypad.

4. Follow the prompts. Your new password may be between 2 and 6 digits.

Changing Your Greeting:

Callers will hear your greeting before leaving you a voicemail.

1. Once logged into voicemail (by pressing the Messages button and entering your password), either say “Change Greeting” or enter 32 on the keypad.

2. The system will play your current greeting and then ask if you want to change it. Say “Yes” or press 1. (Or say “No” or press 2 if you don’t want to change it.)

3. At the prompt, record your greeting and press # when finished.

4. The system will playback your greeting and then ask if you want to save it. Again, say “Yes” or “No,” or press 1 or 2 respectively.

Changing Your Name Tag:

The voicemail system uses name tags to identify its users. When you record your nametag, your name will be pronounced in your voice instead of as the automatic CallTower system would pronounce it.

1. Once logged into voicemail (by pressing the Messages button and entering your password), either say “Change Nametag” or enter 33 on the keypad.

2. Follow the prompts, and remember to press # when finished recording your nametag. (Again note that when prompted for Yes/No responses, you may either say “Yes” or “No” or press 1 or 2 respectively.)