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CallTower Solutions Center

Cisco - 89XX Series: Conferencing Calls

GOAL:

If you need to conference multiple calls together, follow the steps below. (Conference button > Dial > Conference button.)

RESOLUTION/STEPS:

1. While engaged in a call, press the Conference button    (which places the caller on hold and open a second line).

2. Dial the number of the person whom you want to conference into the call. (For a coworker you may either dial 0 and speak their name when prompted or dial their 4-digit extension. For someone outside of the organization, you would dial 8+1+[10 digit external number].)

3. Press the Conference button again to conference the two calls together.