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CT Cloud Voice: Business Group Admin - Unlock User

Overview

This article will provide instructions on how to unlock a user in the Business Group Admin.

Resolution/Steps

1.  You first will need to log into the Business Group Admin Portal (Commportal) with your same credentials you use to log into CT Cloud Communicator.

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2.  Select the Users option.

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3.  You can search for the name of the user or their number.

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4.  Once you have the user you want to reset the password for you can go to the "..." blue circle option to pull up another menu.

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5.  You then will select "Unlock account" and the users account will now be unlocked.

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