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CT Cloud Voice: Business Group Admin - Reset Password

Overview

This article will provide instructions on how to reset passwords in the Business Group Admin Portal.

Resolution/Steps

1.  You first will need to log into the Business Group Admin Portal (Commportal) with your same credentials you use to log into CT Cloud Communicator.

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2.  Select the Users option.

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3.  You can search for the name of the user or their number.

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4.  Once you have the user you want to reset the password for you can go to the "..." blue circle option to pull up another menu.

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5.  One the Menu is up then select "View individual settings"

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6.  You then will want to open in a new window.

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7.  Then select the "Change Password" option at the bottom of the window.

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8.  You then can reset the password.

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