OnDemand - Opening A Carrier Ticket
The following information must be provided to PGI Support within 24 hours of the incident as the logs are purged after that time. Please see https://na3.salesforce.com/articles/...0FAAaj3ppzAAAA for carrier contacts.
Below is the required information that must be provided to PGI within 24 hours of the incident. Anything that has exceeded that time frame will need to be retested and a new call example provided.
Date/Time (within 24 hours):
Telephone Number dialed:
Telephone Number dialing from:
What was experienced (error message, dead air, etc.):