Troubleshooting for Webex Go/Teams Mobile
Summary:
If you have setup a CallTower eSIM (Webex Go or Teams Mobile) and are not able to send/receive messages, please review the prerequisite setup steps to confirm everything has been activated. Once those are complete, you'll also want to follow the steps in the user setup guide here. If you are still unable to receive calls or send/receive messages, follow the troubleshooting steps below.
Prerequisites:
This article assumes you have already completed the following:
- Your company has purchased licenses from CallTower
- An Admin at your company has setup your organization and added users
- Received a Welcome email with a QR code to begin setup
- Completed the setup guide (click here to review)
Troubleshooting
If you have completed the above, here are a few common items to check.
eSIM Settings
Navigate to the following:
- Settings > Cellular > [New SIM]
- Make sure eSIM is turned on:
- Under "Mobile-X" section, select "My Number"
- Make sure your eSIM number is typed in here
Under "Voice and Data" make sure VoLTE or LTE is turned on.
Do you have CT Text on your account?
In order to send/receive messages, you will need to have CT Text setup on your account. Webex Go and Teams Mobile do not inherently offer SMS capabilities. You will need to have an SMS service, with a compliant campaign registered, to be able to send/receive SMS messages.
CT Text is CallTower's messaging platform. This platform not only enables SMS capabilities for your eSIM, CallTower can also optionally activate an integration to Webex/Teams so all messages sent from your native messaging application can sync with your Webex/Teams inboxes.
If issues persist
If you have followed the steps in your welcome email, completed the setup guide, reviewed these steps, and are still having issues- please reach out to CallTower Support.