Process for Circuit Disconnects with XO:
If a circuit is disconnected with XO, the correct process is that the customer leaves the router and it will be picked up as part of the disconnect order.
If the customer removes the router from the premises it was installed to, we can call the XO team (8885756398 opt 2, opt 4). They can have a truck rolled (no shipping return labels available) to pick up the router at a different location, but it will cost $500. $250 is refundable once the router is picked up. You can create a case and send to Telecom and we will make this call if you like.