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Creating a Synergy User in Connect

Create Synergy user: there are multiple ways to create a Synergy user in connect:

  • Create a new user in Connect and select both Cisco Call Manager and Enterprise or Standard Voice:  User is automatically configured for Synergy.
    • Cisco
      • Cisco phone shows Skype DID as Caller ID.
      • Cisco phone ring duration set to 25 seconds.
    • Skype
  • Skype Client set to simultaneous ring Cisco DID.
  • Skype Client ring duration set to 55 seconds.      
  • Add Call Manager service and an IP phone to an existing Skype Voice user
    • Cisco
      • Cisco phone shows Skype DID as Caller ID.
      • Cisco phone ring duration set to 25 seconds.
    • Skype
  • Skype Client set to simultaneous ring Cisco DID.
  • Skype Client ring duration set to 55 seconds.      
  • Add Skype voice to an existing Call Manager user.
    • Cisco updates made by Connect.
      • Original Cisco DID becomes the Skype DID
      • Voicemail locations for Cisco DID are updated
      • DN on the Cisco phone is updated to the new Cisco DID.
      • Ring duration is set to 25 seconds
      • Cisco DN translation is updated to point to the Skype DID
    •  Skype updates made by Connect
      • Skype is provisioned with the user’s original Cisco DID.
      • Skype client simultaneous ring is set to the Cisco DID
      • Ring duration is set to 55 seconds.
      • Voicemail locations are added for Skype DID/DN.
  • Upgrade an existing Call Manager user with Skype Standard or Enterprise to a Skype Voice plan.
    • Cisco updates made by Connect.
      • Original Cisco DID is configured as Skype voice DID.
      • DID selected when adding Skype Voice becomes Cisco DID.
      • Voicemail locations for Cisco DID are updated
      • DN on the Cisco phone is updated to the new Cisco DID.
      • Ring duration is set to 25 seconds
      • Cisco DN translation is updated to point to the Skype DID
    • Skype updates made by Connect
      • Skype is provisioned with the user’s original Cisco DID.
      • Skype client simultaneous ring is set to the Cisco DID
      • Ring duration is set to 55 seconds.
      • Voicemail locations are added for Skype DID/DN.
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