Skype For Business: How To Use log Viewer To See VMs Are Being Delivered Correctly

o    Notes: Tier2 Follow these steps when needing to validate whether or not Calltower is sending Voice Mails to a client.
o    Log into remote.calltower.com 
o    Open a web browser and go to: http://logviewer/
o    On the top tab go to SMTP Logs
Example:

o    In Recipient: put in the email address in question and the date hit search
o    Click on an individual report, should be one for each send out/delivery attempt 
o    When you open it for it to be successful should show:

Sender OK  & Recipient OK

If you get errors look to escalate
Example:



o     If Issues Persist Look To Escalate Ticket.