To Add UC Recording (Verba) to a User:
To add Verba to a user, complete the following steps:
- Log into Connect
- Search for the appropriate company
- Go to the user Tab and select the user you want
- Mouse over "User Settings", then select "Manage Services", and add the services to the user (Here is where you will select the type of call recording). UC Recording Full Time: Every call is recorded. UC Recording OnDemand: All calls are recorded to a 2-day buffer and can be marked for saving during or after the call. UC Recording Controlled: Call recording can be stopped and started at any time during the call. UC Recording IM Only: Will only record IMs (this only works for SfB customers) UC Recording Do Not Record: Will not record anything. (This can be used to create a UC recording account for an admin/supervisor that does not need the actual service.)
After the service is added, there will be a new tab that will appear on the user called "UC Recording". You may use this tab to update their role and the type of recording service they have.
- Select the user, then select "UC Recording"
There are only two roles, standard and supervisor. If you make the user a supervisor, it will allow them access to see all other recordings within the company.
NOTE: by default Instant Message is already selected
NOTE: IM and Video is for Skype for Business users only.
NOTE: that video is only peer to peer. IM is selected as a default; you will have to un-select if you don't want it recorded.
Check out this video: https://share.vidyard.com/watch/MFvDxJE6A1rWiGb7RKvMz9?