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CallTower Solutions Center

Reference: Returning Equipment to CallTower

Returning Equipment

  • If you are needing to return equipment for any reason, then there are 2 options to return the equipment back to CallTower. The first option is taking the equipment and/or boxes to your local FedEx, UPS, or other shipping company and send the equipment to the following address:

Attn: Receiving Department

10701 S. River Front Pkwy, Suite 450
South Jordan, UT 84095

If shipping equipment back to CallTower this way, please include your company name anywhere on or in the box so we know who we received the equipment from for faster processing.

  • The second option is CallTower can send return labels for each box you are sending back. To receive these return labels, you will email support@calltower.com with the following information:

1) The amount of boxes they are shipping back to CallTower.

2) The dimensions of each box (Length x Width x Height).

3) The weight of each individual box.

4) Confirmation of the address you are shipping from (if you are shipping back boxes from other locations then we will need to know this)

5) What email address you would like the return labels sent to (UPS only allows us to send to one email address per label group)

The labels should be sent within a 48 hour period and will normally be in your mailbox by 5:00 MST. If you don't see the labels within 48 hours, please check any SPAM or Junk folders first as this is a common place they will go depending on your rules. If you are still unable to locate the labels, feel free to call our main support line, or reply to the email you received when you opened the ticket.

Examples of how you can send the information

Multiple Boxes from the same location:

We are shipping 3 boxes back to CallTower:

Box 1 - 12 x 12 x 6 - 15 lbs 

Box 2 - 12 x 12 x 6 - 10 lbs

Box 3 - 4 x 4 x 4 - 5 lbs

Shipping from: 

10701 River Front Parkway, Fourth Floor
South Jordan, UT 84095

Email the return labels to: emailaddress@domain.com

Multiple boxes from different locations:

We are shipping 3 boxes back to CallTower:

Box 1 - 12 x 12 x 6 - 15 lbs 

Shipping From:

10701 River Front Parkway, Fourth Floor
South Jordan, UT 84095

Box 2 - 12 x 12 x 6 - 10 lbs

Box 3 - 4 x 4 x 4 - 5 lbs

Shipping from: 

10701 River Front Parkway, Fourth Floor
South Jordan, UT 84095

Email the return labels to:

Box 1 - emailaddress@domain.com

Box 2 & 3 - secondaddress@domain.com

Single box:

We are shipping back a box to CallTower:

Box 1 - 12 x 12 x 6 - 15 lbs

Shipping from: 

10701 River Front Parkway, Fourth Floor
South Jordan, UT 84095

Email the return labels to: emailaddress@domain.com

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