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How To: Change inbound file formats - CTFax

This article will walk you though the process of changing the file format for inbound faxes using the CTFax Complete portal.

Updating the file format in the CTFax Portal. 

You can change the default format for all faxes received using the following instructions. 

  1. Navigate to the user portal for your fax number.
  2. Enter your Username and Password. 

     
  3. Click on the tab labeled "Preferences".
  4. Click on the link labeled "Incoming".


     
  5. from the "Received fax file type. Click on the down arrow to display the file options available. 


     
  6. click on the desired file format
  7. Click in the button labeled "Update". A message will appear showing "Update completed".

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