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Unite - Downloading Application

Summary

This article will go through how to download the Unite application. If you have any issues, please contact our support team at support@calltower.com

Download

Click the icon below to download and install:

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Once installed, you will be asked for an "Access Code:" The access code is: MCTWR

Click "OK"

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Select "Log in" and select "Accept" on the "Permissions Request"

If you have single sign-on, Unite will log you in. If you do not have a single sign-on, you will enter the credentials you use for MS Teams 

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Configuration 

Once downloaded, open the app and select "Configuration.

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Click on "Integrations" and then select "(Add new)

From the drop-down, select your CRM (in this example, Salesforce)

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Select "Set" and then "Save"

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Once you have selected your CRM, you will need to enter your Client ID (In this example, Salesforce)

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Scroll down to "Activities" and from the drop-down "Pop automatically on inbound" select "Ringing

Check the box for "Create activity on call end" and then select "Save"

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