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CallTower Solutions Center

Solgari User - Call Control

  1. Pause/Resume Call Recording: Calls are automatically recorded, but you can place the recording on pause so as not to capture sensitive information with your customer

  2. On-Hold: Place your customer on hold. Remember to press the on-hold button again to take them off hold. 

  3. Mute: Place your mic on mute so that the other party can't hear you. Select the icon again to take yourself off hold. 

  4. Transfer: You can blind transfer (send the customer straight to your colleague) or call first (place the customer on hold and announce them to your colleague before completing a transfer.)

  5. Conference: Select Conference to see a list of participants that you would like to add to the conference call 

  6. Hang- Up: The red hangup button can be selected to decline the call.


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