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MS Teams - Call Forwarding Groups And Sim Ring

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Goal:

Provide information around call forwarding, call groups and simultaneous ring. 

 

You can forward calls to another number or Teams member, or ring another number at the same time as your work number.

Set up call forwarding

To start forwarding your calls, click the three dots next to your profile picture at the top of Teams, then select Settings > Calls. Under Call answering rules, choose "Forward my calls," and then select where you want your forwarded calls to go: voicemail, another person, or a call group.

Tip: You can always set up a delegate to forward your calls to.

Call answering and forwarding rules

Note: If you don't see any options for call forwarding in your settings, that's because you don't have an Enterprise Voice license.

Set up call forwarding to a call group

  1. Under Call answering rules, choose Forward my calls.

  2. In the Forward to menu, select Call group.

  3. Under Add people, add the people you want in your call group.

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in five-second intervals.

Call group dialog box

Group call pickup is less disruptive than other forms of call forwarding because recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.

Set up simultaneous ring

If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams. Click on the three dots next to your profile picture at the top of the app, then click Settings > Calls. Under Call answering rules, select Calls ring me. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group.

Calls ring me menu

Note: If you don't see any options for simultaneous ring in your settings, that's because you don't have an Enterprise Voice license. 

Set up simultaneous ring in a call group

  1. Under Call answering rules, select Calls ring me.

  2. In the Also ring menu, select Call group.

  3. Under Add people, add the people you want in your call group.

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in five-second intervals.

Call group dialog box

For more information, click on the link below:

Call forwarding, call groups, and simultaneous ring in Teams