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Teams Call Queue User - Putting a Call on Hold

Summary:

A step-by-step guide to placing an existing call on hold.

Step-by-Step Instructions:

When circumstances require you to place a call on hold, do so by clicking the Hold button in the call box ribbon.  During this time, the caller will hear hold music.

 

To re-engage the call, select the 'Resume' button in the call box ribbon.

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