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CallTower Solutions Center

Training - Process

Training Emails

  1. During your implemenation, CallTower training will guide you through getting your users ready for their CallTower service(s). Below is who will do what and when. 
CallTower Training Customer

After Initial Call With CallTower Training:

  • CallTower training will send customer an email to forward to users. This email will inform users of what is to come with their phone system and will include training dates and a flyer.

 

After Initial Call With CallTower Training: 

  • Forward email and meeting invite to all your users

 

1 week before training:

  • CallTower Training will send customer an email to forward to users. This is a reminder for the training 

1 week before training: 

  • Forward email from CallTower Training. 

Day After Training: 

  • CallTower Training will send the recording and email to send to all users. 

Day After Training: 

  • Forward email from CallTower Training. 

Training End User Agenda

CallTower will cover the following: 

  • Settings:
    • Calls: Call answering rules, call forwarding, VM configuration, ringtones
  • Calls
    • How to place a call
    • Receiving  a call
    • How to transfer a call
    • How to add a contact to speed dial
    • History: log of incoming, outgoing and missed calls. You can also call from here
    • VM: how to retrieve VM-Listen and call back
  • Teams Mobile App
  • Q&A

Training Admin Agenda: 

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