Unprovisioned Emergency Call Center (ECC) Calls
Defined as a call from a number associated with your account that routes to the Emergency Call Center (ECC) service without a subscriber or address information provisioned. These calls are subject to penalty fees but can be avoided by ensuring a few things.
- Be sure to set up any calling line ID number you plan to use before porting or at the time of purchasing new numbers.
- If you receive a notice that one of these calls occurred, then follow the instructions that are provided by Calltower support.
- Place an order to have the offending number provisioned in the E911 database.
- Make any necessary changes to your phone system to only send numbers that are already provisioned when calling 911
As part of maintaining the nationwide E9-1-1 system, it is critical that these calls are provisioned correctly. These numbers are highly recommended to be provisioned with the correct subscriber and valid address information before going live.