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CallTower Solutions Center

CallTower Support Portal - Multi-factor Authentication (MFA)

CallTower Support Portal - Multi-factor Authentication (MFA)

 

What is MFA? 

MFA, also known as Multi-factor Authentication, is an authentication method that requires the user to provide two or more verification factors to successfully log in.

 

Why is MFA required?

Multi-factor Authentication (MFA) is required to enhance the security of our support portal and protect your account from unauthorized access. By requiring an additional verification step beyond your password, MFA helps prevent unauthorized access and fraud. This extra layer of security safeguards your data and helps us maintain the highest level of protection for our customers.

 

Who does this affect?

With no exceptions, MFA will be required for all who want to access CallTower’s Customer Support Portal.

 

Logging in with MFA

·         Browse to the Support Portal. Link - https://www.calltower.com/support/

·         Enter your username/password.

·         Select your authentication method: application or email.

·         Once you select an option, you will be prompted to enter your 6-digit code.

·         When you enter a valid code, you'll be logged in.

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