Skip to main content
CallTower Solutions Center

Solgari - Home Overview

Home Overview:

  1. Inbox: This is where all the communications from customers will be found, and agents can respond from a voice call to a Facebook message or SMS (if applicable). 
  2. Start Call: Once an agent has entered a phone number, select "Start Call"
  3. Contact List: This is where an agent can access a contact database, which could be Dynamics 365, Microsoft Exchange, or other databases
  4. Dial pad: This is where an agent can use the dial pad to enter a phone number by pressing the numbers or using the keypad from the keyboard
  5. Status
  6. Click-to-Dial
  7. Click-to-text:
  8. Search Contact:


  • Was this article helpful?