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Solgari - Home Overview
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- Inbox: This is where all the communications from customers will be found, and agents can respond from a voice call to a Facebook message or SMS (if applicable).
- Start Call: Once an agent has entered a phone number, select "Start Call"
- Contact List: This is where an agent can access a contact database, which could be Dynamics 365, Microsoft Exchange, or other databases
- Dial pad: This is where an agent can use the dial pad to enter a phone number by pressing the numbers or using the keypad from the keyboard
- Search Contact: