Five9 - Zendesk Setting Audio Device

Set your audio input and output devices and other audio settings after you log in to the adapter.

1. On the home page of the adapter, select the Audio devices settings icon.

   

2. Select your audio input and output devices.

   

3. Set the controls for your speakers and microphone:

   • Audio Output: List of available speakers. Your external headset appears in the menu when it is plugged into your workstation. To adjust the volume, move the slider left or right as needed.
   • Microphone: List of available microphones.
   • Automatic Gain Control: If enabled, you can adjust the amplification of the microphone so that the result remains constant.
   • Acoustic Echo Cancellation: If enabled, you can improve voice quality by preventing or removing echoes.
   • Echo Call: Enables you to test the audio quality of your station. To record a message that will be played back to you, click Echo Call. Listen to the recording, and record a brief message, When you are done, click Stop Echo Call.

4. Click Done.