Five9 - Zendesk Logging in

Follow these steps to log in to your station to start a session.

• If single sign-on is enabled in your call center, you can log in to Zendesk and Five9 simultaneously with one set of credentials.
• If single sign-on is not enabled in your call center, follow steps 1 and 2 below.

1. Click the Five9 logo on the upper right
1. Enter your user name and password.
2. Click Log In.

To process voice interactions, connect the Five9 adapter to either a softphone, WebRTC, PSTN, or gateway station.

1. Select the type of connection, and enter your station number.

   

   Note: WebRTC and Softphone station numbers are automatically assigned in domains with automatic UI updates.

   Important: Before logging into a PSTN station or forwarding calls between sessions, be sure that you have permission from your administrator because you may incur high long-distance fees.

2. For softphone connections, select the speakers and microphone that you want to use during the session.

   

3. Click Confirm.

4. Select call queues as described below.

   Note: Selecting an output device in Station Check determines where you hear all sounds except for the ring that signals an incoming interaction. That ring plays on the device that is selected as the default device in your operating system settings.