Five9 - Standard Reports

Standard reports are predefined reports that contain data commonly used to monitor agents and campaigns. Each report is designed to answer a business question, such as How effectively do I meet my quality of service objectives?

You may run these reports as is or customized. To view the default report, click Run at the far right. To view the output page or modify the sort order, time zone, and time interval, click the report name. Click Run Report. The generated report displays below the parameters.

Reports are organized by categories:

• ACD Queue Reports
• Agent Reports
• Call Log Reports
• Campaign Reports
• Contact Reports
• Do Not Call Reports
• IVR Reports • List Reports
•  Multi-Channel Reports
• Worksheet Reports

For more information, see Description of Standard and Social Reports.