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CallTower Solutions Center

Clarity Connect User - PC Requirements

Clarity Agent PC Requirements

Operating System:

• Windows 7, Windows 8, Windows 10


• Intel Core i3 (or higher), AMD Athlon 64 (or higher)

Data and voice:

• 2 gigahertz (GHz) or higher processor, 32-bit or 64-bit processor (recommended)


• 4+ GB of RAM

Display resolution:

• 1280x800 (minimum)


• Wired Ethernet

Graphics hardware:

• Support for Microsoft DirectX 9.0 application programming interface (API)
• 128 MB of graphics memory (minimum)
• Windows Display Driver Model driver
• Pixel Shader 2.0 in hardware
• 32 bits per pixel

Web browser:

The Clarity Connect Dashboard supports modern mobile and desktop browsers.


• Internet Explorer 10+ (Make sure it is not running in Compatibility Mode)
• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Opera

Mobile (Tablets and Phones)

• Safari for iOS 8+ (iPad and iPhone)
• Chrome for Android and iOS version 44+
• Firefox for Android version 40+
• Opera for Android version 15+

Network Ping Time Requirements:

• Application server to agent (min: 50ms, max: 150ms)
• Agent to FE (min: 50ms, max: 200ms)

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