What versions of on-premises Lync/Skype for Business is federated delivery of Clarity Connect compatible with?
The customer must be on Skype for Business 2015
Is Skype for Business Online (i.e., hosted by Microsoft within Office 365) compatible with federated delivery of Clarity Connect?
Yes, federated delivery of Clarity Connect is compatible with Skype for Business Online. *Note* PSTN for contact center must ring into to the hoster’s instance of Skype for Business, not Skype for Business Online.
What type of Enterprise license do I need for federated delivery of Clarity Connect?
Either an E3 or E5 license will suffice for federated delivery of Clarity Connect.
What versions of on-premises Lync/Skype for Business is federated delivery of Clarity Connect compatible with?
The customer must be on Skype for Business 2015
Is Skype for Business Online (i.e., hosted by Microsoft within Office 365) compatible with federated delivery of Clarity Connect?
Yes, federated delivery of Clarity Connect is compatible with Skype for Business Online. *Note* PSTN for contact center must ring into to the hoster’s instance of Skype for Business, not Skype for Business Online.
What type of Enterprise license do I need for federated delivery of Clarity Connect?
Either an E3 or E5 license will suffice for federated delivery of Clarity Connect.
If I have pooled minutes through Microsoft and I exceed those minutes, can I still take Clarity Connect federated calls?
According to Microsoft if a customer has individual pooled minutes either with E5 or E3 voice add-on once minutes are expired the user will not be able to answer a call. (Need to confirm this), Clarity Connect calls will ring in on the Hosting provider PSTN – These should not be affected by the O365 minutes.
Who hosts Clarity Connect for O365? Where does it physically sit?
The Clarity Connect app server will be hosted by CallTower within their infrastructure.
Do I need to have anything located on-premises?
There is no need to have any on-premises infrastructure – Clarity Connect simply connects to your agents via federation, whether they are homed in Office 365 or a hosted version of Skype for Business. However, if you choose keep Skype for Business on-premises, Clarity Connect can still access your agents via federation.
Can I use my existing E5 licenses?
Yes, your agents can use their existing E5 licenses.
Where do my agents reside?
Your agents can reside in Office 365, a hosted instance of Skype for Business, or an on-premises installation of Skype for Business. Clarity Connect can then access these agents via federation. Please refer to the following call flow diagram for further details.
