Clarity Connect Admin - Call Flow Transfer Drops
Description: When being transferred via a call flow in Clarity Connect, the call disconnects unexpectedly.
Error (from portal logs):
Unexpected error after attendant ivr completed. System.ArgumentException: Invalid Uri: mismatched token found: Parameter name: value ---> Microsoft.Rtc.Internal.Sip.SipException: Invalid Uri: mismatched token found: at Microsoft.Rtc.Internal.Sip.SipUri.ParseUriString() at Microsoft.Rtc.Internal.Sip.SipUri..ctor(String uri) at Microsoft.Rtc.Signaling.SipUriParser..ctor(String value) --- End of inner exception stack trace --- at Microsoft.Rtc.Signaling.SipUriParser..ctor(String value) at Microsoft.Rtc.Signaling.RealTimeAddress..ctor(String uri, String defaultDomain, String phoneContext, Boolean isStrict) at Microsoft.Rtc.Collaboration.Call.BeginTransfer(String targetUri, CallTransferOptions options, AsyncCallback userCallback, Object state) at Clarity.Connect.Portal.Activities.RunAttendantIVR.OnWorkflowCompleted(Object sender, IncomingConnectAttendantEventArgs args)
Solution: Check the transfer node in the call flow. If the number it's attempting to transfer to contains a +1, remove it, save the call flow, and perform another test call.