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CallTower Solutions Center

Maintenance

Maintenance

The Maintenance heading on the admin console menu bar contains the following:

  • System Status displays all portal instances, including their status and call information.
  • System Configuration is a quick-start page that allows administrators to easily modify configuration settings.
  • Skills allows administrators to create, modify, and disable skills that can then be assigned to agents.
  • Use Teams to create teams that agents can then be assigned to.
  • The Business Units page is used to create and edit business units and the queues and teams associated with them.
  • Use Groups to create collections of teams.
  • Customize resources for the six defined Clarity Connect roles on the Roles page.
  • API Management allows users to configure API settings for integration with Clarity Connect.
  • Advanced Settings contains all configuration settings for the entire system.
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