Webex Contact Center - Admin

Summary:

Quick links to Webex Contact Center administrative functions

What's New in Webex Contact Center

What's new, Coming Soon, and Annoucments - https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center

Roles

Webex Contact Center administrator roles and privileges - https://help.webex.com/en-us/article/n5jdj19/Webex-Contact-Center-administrator-roles-and-privileges

Initial Setup

• Webex Contact Center Documentation - https://help.webex.com/en-us/article/n2re5jy/Webex-Contact-Center-Documentation
• Get Started with Webex Contact Center - https://help.webex.com/en-us/article/nee1mb6/Get-started-with-Webex-Contact-Center

User management

• Creating users - https://help.webex.com/en-us/article/52ulis/Ways-to-Add-Users-for-Webex-Contact-Center
• Deleting users - https://help.webex.com/en-us/article/5d5pbdb/Delete-users-and-licenses

Setup Guides

• Webex Contact Center Administration guide - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/b_cc-release-2_chapter_0101.html
• Desktop settings - https://help.webex.com/en-us/article/nu0du4c/Desktop-settings-for-Webex-Contact-Center​​​​​​​

Analyzer

• Webex Contact Center Analyzer Guide - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/Analyzer_2/b_analyzeronloinehelp.html
• Agent Performance Reports - https://help.webex.com/en-us/article/n6m0w9z/View-and-manage-agent-performance-reports​​​​​​​

CRM Integration

• Salesforce  - https://help.webex.com/en-us/article/nhxw7kfb/Integrate-Webex-Contact-Center-with-Salesforce
• Microsoft Dynamics - https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365
• Zendesk - https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk