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On Demand- Call Issue Template

This article provides technical support with the required information to gather for escalation to the provider for any issues experienced on an On Demand conference call.

Details

The information below must be gathered and escalated to the provider within 24 hours of the incident as logs are purged after that time.

Name/Client ID:

Date/Time (within 24 hours):

Telephone Number dialed:

Telephone Number dialing from:

Cell/Landline:

Passcode entered:

What was experienced (error message, dead air, etc.):

Definition

Below are all of the On Demand providers and their Contact information for escalating a ticket.

PGI
Reservationless Support: 1-800-459-1715

Arkadin
Support: 866-922-9566
Audio: Options 1,2,1

Intercall
Support: 1-800-896-1204 Options 2, 1

Level3
Ready Access Support: Option 1

void print(String message)


Parameters

message
Type: String
Message to print.

Response

Upon successful invocation, this feature returns ...

Exceptions

Exception Condition
ArgumentNullException message is null.
   

Remarks

Additional points to consider are ...

Examples

Example 1:

First example shows ...

Example 2:

Second example shows ...

Considerations

Give some considerations such as system requirements or "gotchas" for this setting or control or programming syntax.

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