Adobe Connect- Google Chrome Compatibility Issues

Symptoms

Adobe Connect 8 and 9 users can experience the following:

• Even if Add-in is installed, the meeting opens in the browser and not in the Add-in.
• When attempting to share the screen, the following message appears:

On-premise customers, using older versions of Connect 8, can experience the following:

• Any Add-in-specific functionality (like screen sharing) starts the Lightning download for Add-in. However, the download still fails.
• Installation of the Add-in from the Help menu in the meeting fails.

Solutions

Until PPAPI Flash plug-in becomes compatible with the Adobe Connect Add-in, use one of the following workarounds:

• Use supported versions of browsers, other than Chrome, if Add-in specific functionality is required in the meeting
• Disable the PPAPI Flash plug-in and enable the NPAPI Flash plug-in in Chrome as follows:

• Type chrome://plugins in the browser tab.

• Expand Details, in the upper-right area of the screen, if needed.

  

• Click Disable for the PPAPI (out-of-process) Flash plug-in Type.

  

• Check if there is at least one NPAPI Flash plug-in listed below the PPAPI Flash plug-in. If it is, make sure that at least one NPAPI Flash plug-in is enabled. Then refresh the Connect meeting client tab in the browser.

• If no NPAPI Flash plug-in is listed, then install it from get.adobe.com/flashplayer using Firefox or Opera browser. After installing it, refresh the Connect meeting client tab in the Chrome browser.

  Note:

  Chrome updates usually take place automatically. Before Chrome version 23, any Chrome update applied re-enables the PPAPI Flash Plug-in. So it's possible that you have to repeat the workaround.

   

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Parameters

message

Type: String
Message to print.

Response

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Exceptions

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Example 1:

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Example 2:

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