Webex go on Mobile Device
Webex Go: Mobile Device
Once Webex business line is activated on the mobile device, calling users see the Webex network added to their device and can now make or answer calls on the built-in dialer, without requiring the application.
Call Functions
Mid call functions such as mute, 3-way Calling, hold or resume are available from the built-in dialer interface. It is important to note that music on hold will not be available from the mobile endpoint.
Webex Go users who have Webex App 42.9 and above on their mobile phone can control the App to manage an in-progress Webex Go call. Users will receive a push notification when the call is answered. Clicking the notification will take the user to the in-call screen in the App. The mid call controls supported include:
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Place the call on hold and invoke music on hold for the remote party
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Blind transfer the call
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Power up the call to a meeting
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Add participants to the call
Other midcall functions such as call park or retrieve, pull from a desk phone and others can be completed via Webex Calling feature access codes. (Refer to the Feature access codes for Webex Calling for the complete list of Feature access codes).
Additional Webex Calling Features
Presence
Webex Calling presence is extensible to calls made on Webex Go device. If a user is on a business call using the mobile phone's built-in dialer, their Webex App presence updates to show they are on a call. Similarly, when the user puts themselves on DND on a MPP device, the calls are processed through the busy service.
Call recording
If the admin has set to record calls for compliance purpose, calls made or received on the mobile phone are also recorded.
Voicemail
To access Webex voicemail, users can long press 1 or dial the FAC code 86 on the built-in dialer. Voicemail notifications are currently not available.
Pull call
Webex Go calls on the mobile device can be moved to the deskphone or app, using the Call Pull option.
DND Override
Webex Go users can override Do Not Disturb (DND) settings to ensure they don't miss calls. For more information, see Configure Do Not Disturb (DND) override for Webex Go calls.