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CallTower Solutions Center

Quick Reference Guide

Jabber Quick Reference Guide

Log:

  1. Presence
  2. Menu
  3. Search or Call Bar
  4. Contacts
  5. Recent Calls
  6. Meetings
  7. Custom Groups
  8. Phone Controls

Incoming Calls:

 

When you receive an incoming call, you can reply with a chat message, answer the call, or decline the call.

 

Making a call:

To call people, you can:

• Enter their phone number in the search or call bar

• Right-click over the name in your contact list

• Select the Call icon in the chat window with the user

 

Call Controls:

Call controls let you do the following:

• Go full screen

• Show self-view

• Open a keypad to enter digits

• Mute your audio

• Adjust volume

• Access the following additional controls:

– Hold calls

– Transfer calls

– Merge calls

– Create conference calls

• End calls

 

Presence:

This will be linked to your calendar but you can also create your presence by double-clicking on the box.

Menu:

You can access your options and preferences for Jabber to customize how our client behaves:

• From the client, select Menu>File>Options

• Select any tab in the Options menu to make your choices

 

Search or Call Bar:

• Add people to your contact list by searching for them in your organization. Once they are part of your contact list, you can easily double-click on their names to start a phone call or chat.

  • In the client window, start typing the person’s name to search the directory, or enter the user name directly if you know it.
  • Hover over the name to add it to a group (You can also create a new group to add the contact to), you can start a chat or a call.

Chat Options:

• In a chat you can:

  • Send a screen capture
  • Send a file
  • Insert an emoticon
  • Edit the font size and color
  • Add participants to create a group chat

 

Start a Group Chat:

Easily start a group chat with two or more of your contacts:

• On a group, right-click and select Chat

 

Use my computer for calls:

• You can tell Jabber to send calls to your computer or phone:

  • From your client window, open the phone controls drop-down menu
  • Select your preference

 

Forward Calls:

To avoid missing calls when you are not at your desk, you can forward calls to another phone number.

• From your client window, open the phone controls drop-down menu

• Select Forward Calls to and specify the phone number.

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