Receptionist Client | Monitor Calls in the Queue
With the Receptionist Client, you can manage active calls in a queue. You can monitor call queues in real-time (up to 5 calls) and view how long a call has been in the queue.
From the Queued Calls pane, select the queues you want to monitor.
Select Options > Edit Queue Favorites Dialog.
Select the queue you want to monitor.
To pick up a call waiting in the queue, hover over the call in the Queued Calls pane and click Retrieve.
To view and prioritize calls in a queue, hover over the call in the Queued Calls pane and click Reorder.
The call is moved to the front of the queue.