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Cisco Webex Admin - Edit A Greeting For An After Hours AA

This is the message that your customers hear when they call after business hours. Greetings often have a short welcome message and list the menu options. The menu that you set for after hours also applies to the holiday schedule.



From the customer view in, go to Services, and choose Calling > Features.


Click Auto Attendant and then select the auto attendant to edit from the list.


In the side panel, under After Hours Auto Attendant, click Greeting.


Choose from one of the following:

  • Default Greeting—Plays a default greeting for incoming calls.

  • Custom Greeting—Upload an audio file, or record a greeting using the recording function.


The audio (WAV) file must meet the following requirements:

  • 8 or 16 khz

  • 8 or 16 bit mono

  • u-law, A-law, or PCM

  • Maximum file size of 2MB (or approximately 4 minutes of playback)


You can find more information for recording from your phone and sample greeting scripts by clicking Instructions for recording on a phone and Show me a sample script.


Click Save.


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