Cisco Webex Admin- How to Create a Virtual Line

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How to Create a Virtual Line in Control Hub

You can set up virtual extensions at the organization or location level. The organization level enables everyone across your organization to dial the same extension number to reach someone. You can use the location level virtual extension like any other extension assigned to the specific location.

Users at the specific location can dial the extension. However, users at other locations can reach the virtual extension by dialing the location routing prefix plus the extension.

1	From the Control Hub, go to Services > Calling > Features > Virtual Extension card, and then click Add New to create Virtual Extension.
2	Choose at which level to create this virtual extension: Organization - Select this option to use the extension as an external number that is dialed across all locations. Location - Select the location if you want the virtual extension to appear as a regular extension that is assigned to a specific location. Users within the location can dial the extension.
3	Fill in these details to display in directories and caller ID for incoming calls: First Name Last Name Display Name. Routing Number Extension Define the extension of the person that you wish to reach and the E.164 telephone number. Then click Save. -The display name is a mandatory field of 1-60 Unicode characters. You can customize the display name in the preferred format for presentation, such as a single word or multiple words for business main numbers or hunt groups. The first and last name fields are optional. The search function is based on the display name and the first and last names.
4	To create bulk extensions for external numbers, use this option. You can create up to 1000 virtual extensions for your organization, with 1000 extensions at each location. From the Control Hub, go to Services > Calling > Features > Virtual Extension card, and then click Manage From the drop-down choose Bulk Add to add multiple extensions with convenience. Use the provided template to verify that your CSV file is appropriately formatted. Make sure to fill in the required information, such as whether an extension is assigned at the organization or location level. The location name, if assigning an extension at the location level. Enter the first and last name, display name, phone number, and extension. Then, click Submit. Your Tasks list opens, giving you the status of your CSV import and indicating whether you have encountered any errors. The display name column is mandatory in the virtual-extension-template .csv and the first and last name columns are optional.